STORE POLICIES
Policies
At Hyacinth’s Designs, we are dedicated to offering beautiful, high-quality pieces with thoughtful attention to detail and a seamless shopping experience. Please take a moment to review our policies before placing your order.
Processing & Shipping
All orders are processed within 7-14 business days, unless otherwise stated on the product listing (custom or pre-order items may take longer).
Once your order has shipped, you will receive a confirmation email with tracking information.
We are not responsible for:
- Carrier delays
- Lost, stolen, or misdelivered packages once marked “delivered”
- Incorrect shipping addresses entered at checkout
Please double-check your shipping information before placing your order.
Personalized & Custom Orders
Our personalized items are made just for you and cannot be resold.
Because of the custom nature of these items:
- All personalized and custom orders are final sale
- We do not accept returns or exchanges on customized products
- Please ensure spelling, initials, and design selections are correct before submitting your order
If there is an error on our end, we will gladly make it right.
HDesigns Corporate Orders
Bulk and corporate orders (including uniforms, team apparel, event shirts, and branded merchandise) are handled through HDesigns.
Policies for corporate orders:
- All quotes must be approved prior to production
- A deposit may be required before starting bulk orders
- Turnaround times vary based on order size and customization
For corporate inquiries, please visit our HDesigns section or request a quote through the corporate page.
🔄 Returns & Exchanges
We want you to love your purchase!
We accept returns or exchanges only for:
- Incorrect items sent
- Defective or damaged products upon arrival
- If your item doesn’t fit quite right, we’re happy to exchange it for a different size to ensure you love your purchase.
Requests must be made within 30 days of delivery.
Items must be unworn, unwashed, and in original condition.
We do not accept returns on:
- Personalized/custom items
- Sale items
- Final sale items
Refunds
Once your return is received and inspected, you will be notified of approval or denial.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
Order Issues
If you experience any issues with your order, please contact us at:
📧 hyacinthsdesigns1@gmail.com
Include your order number and details so we can assist you quickly.
Our Promise
We are committed to providing beautiful, meaningful pieces through Hyacinth’s Designs and professional custom solutions through HDesigns. Thank you for supporting our small business—we appreciate every order and every customer.